As CEO, Jim holds the overall responsibility for Surge’s performance and growth. Jim ascended to the CEO role after 4 years as EVP & COO, and he works closely with the Chief Revenue Officer, Chief Operating Officer, and Chief of Staff, as well as Matt MacKay, Surge Founder, to chart Surge’s growth strategy and execute on our collective corporate vision. Jim brings to the position over 20 years of executive experience in leadership, operations, engineering and personnel management. Prior to Surge, Jim held high-ranking positions at Remedy Informatics (formerly RemedyMD), Overstock.com, Tenfold, and In-Store Broadcasting Network. In those roles he nurtured firms through intense high-revenue-growth periods, new product development, and staff expansion, including a few IPO’s. Jim’s varied outdoor interests include hiking, biking, motorcycling, skiing, scuba diving, sailing, and aviation. Jim holds engineering degrees from Stanford (Ph.D., B.S.) and MIT (M.S.).
Matt is the Founder of Surge. Under his leadership and direction, the company has grown into a leading software consulting and technology firm providing professional software development services to clients ranging from hot startups to Fortune 500 companies. Matt has extensive, hands-on experience with every aspect of the software development lifecycle, having worked as a designer, developer, project manager, and tester during his career. Prior to founding Surge, Matt was the Founder and CTO of RemedyMD, a healthcare software company. While at RemedyMD, he built one of the first web-based, Software-as-a-Service (SaaS) Electronic Health Record systems, used by physicians and hospitals around the country, including the Cleveland Clinic. He also filed a technology patent pertaining to dynamically expandable database schemas. Matt is a seasoned software executive, having worked in key software engineering leadership roles at PACCAR, an international truck manufacturer, and TenFold, a software consulting and technology company that went public during his tenure. Matt received a BS degree in Business Management / Information Systems from Brigham Young University.
Todd is a seasoned growth executive, and his passion lies in improving the trajectories of companies and in people, particularly individuals who have been previously overlooked by traditional hiring methods. He believes the key to winning the hearts and minds of clients starts with the employees. As Chief Revenue Officer at Surge, he focuses on business strategy, marketing, sales and post-merger integration. Having participated in four successful exits during his 25-year career, Todd most recently grew Consilio’s annual revenue by over 1000%. Prior to Consilio, Todd held executive roles at High Street Partners, CEB and Outtask.
Robert is inspired to create success in others because of the massive impact it can have on people’s lives, their families and the community at large. He also knows individual success correlates to success for clients. An avid music fan and outdoor enthusiast, Robert takes full advantage of the plentiful natural and sonic wonders of the Pacific Northwest. Robert has a successful history at leading technical teams. Prior to his COO role, he lead Catalyte’s delivery organization. He was also the director of client services at WebMD, where he built and led highly effective client teams that implement wellness software platforms for Fortune 500 clients and large health plans.
As Chief of Staff, Bruce understands that quality people are the essence of Surge’s success. He connects incredible talent to the company and then to its many projects. Bruce brings with him extensive human resource experience and an international background having worked in or directed schools in the United States, El Salvador, Mexico, Fiji, Samoa, Tonga, Kiribati and New Zealand. He has a knack for recognizing strengths and building strong teams. Much like Indiana Jones, Bruce has climbed the highest mountains, explored the deepest jungles and crawled through Mayan pyramids. He’s paddle-boarded the blue waters of the Pacific, and even completed 7 of the 9 “Great Walks” of New Zealand, all while devouring the tastiest street food along the way. During lunch, you will likely find him at the local taco truck. He compensates for his over eating by biking, hiking, and swimming. Bruce received his BA in Spanish from Brigham Young University, an MA in Teaching from Stanford University, and an EdD in Policy, Planning, and Administration from the University of Minnesota. He is married to Sarah, and they have five daughters.
High-achieving business and technology executive with hands-on experience and success in delivering large-scale, multi-million dollar enterprise software development, configuration, and implementation projects. Self-motivated and self-directed with demonstrated ability to build lasting and mutually beneficial business relationships with Fortune 500, Global 2000, and mid-sized companies as well as large government contractors. Manage and grow key accounts and lead overall revenue-generation, including strategy, marketing, pre-sales, technical sales, business development, account management, program and project management, professional services, and customer success. Consistently deliver successful projects and build long-term account relationships, resulting in 100% customer retention and renewals. Industry experience includes: Energy, Communications, Insurance, Banking, Healthcare, Nuclear Utilities, Transportation, National Labs, Research, Academia, Professional Services, Biotechnology, Software.
Formerly a client of Surge, Josh is responsible for customer acquisition and growth. He is a seasoned software professional—experienced with taking products from ideation to execution, and managing everything in between. As a client, Josh partnered with our software engineers to develop a web-based application featuring custom maps and visual listings, enabling sales teams to sell with confidence. Location-based analytics empowered management teams to measure trends and optimize inventory and pricing strategies—serving as a robust profit lever. In another Surge project, Josh led a team of developers to build a web-based product configurator—helping end-users visualize and sell personalized products. Josh studied economics and public policy at Southern Methodist University.
Julia is the VP of Customer Success at Surge. She believes that the customer is at the center of everything she does, and dedicates her efforts to ensure Surge is bringing maximum value and success to our clients' lives. She is a seasoned tech industry executive, having led global teams and large scale projects at Silicon Valley companies such as Findly, MoPub (Twitter) and Palm. Her ability to understand and foresee clients' technical needs is rooted in her years as a Software Engineer and her Computer Science and Math degrees from UC Berkeley. She's passionate about solving problems, languages, dance and travel.
Tyler’s responsibilities at Surge include managing the development of client products and expanding and improving the Surge Platform. He is responsible for training new developers, architecting product solutions, and leading the development teams throughout the development lifecycle. Prior to joining Surge, Tyler worked as a Senior Developer and Team Lead for The Markets LLC, a regional grocery store chain. There he developed applications for managing inventory, product loss, and cashier performance. In addition, Tyler has worked as a freelance developer in high demand for over 6 years, developing websites and web applications for a variety of industries. He is a highly regarded .NET programmer and application architect. Tyler graduated from Western Washington University with a major in Management Information Systems and a minor in Economics.
As Director of Project Management, Paola is an expert at continuous improvement. Paola is a Certified Advanced Scrum Master and when necessary she can train and assist your organization to adapt the Agile/Scrum methodology. Collaboration and precision communication are the hallmarks of how Paola's teams will work with you and all of our customers. Prior to joining Surge, Paola was a Senior Project Manager at a web development agency in Spokane, Washington. In her free time Paola likes to spend time with her husband and their 3 Siberian Huskies. Paola is a graduate of the University of Montana with a degree in Radio-Television Production. She also spent two years studying International Relations and Global Politics at The American University of Rome.
Developer, Writer, Speaker, Teacher, and Mentor; George has been developing software and organizing developer communities since before the turn of the century. As Director of Developer, George leads and grows Surge's large developer community, and runs the interviewing and mentoring programs. Before leading the Development team at Surge, George was a developer at Surge. He architected and developed more than 10 successful projects for Surge working with and leading teams large and small. He currently still works as a full time developer at Surge, and in his spare time George enjoys sketch and improv comedy, Brazilian Jiu Jitsu, and MMA.
Garrett directs Surge’s product design efforts. His experience gives him unique qualifications for this role, which combines the need to analyze and understand business requirements and translate them into easy to use and visually appealing user interface designs. Garrett comes to Surge with 10 years of software experience – including time at industry leaders Siebel and Oracle, as well as smaller startup companies like RemedyMD. He has countless hours of software design and implementation experience and has worked as a freelance web designer and developer for a variety of clients. Garrett graduated from Brigham Young University with a BS in Zoology and a minor in Art and Design.
John has worn many hats throughout his career as an engineer, business consultant, product manager, technology startup veteran, enterprise architect and operations manager. He is a firm believer that technology can and will rapidly improve our planet. At Surge John relies on his experience in delivery and his knowledge of technology to find new ways to reach our customers. Prior to joining Surge John has served in executive and management roles at TenFold Corp, 10X Design LLC, Devon Way, Remedy Informatics, and Allstate Corporation.
As Director of IT for Surge, Jonathan keeps busy around the clock to ensure that all hardware and software are current and running at optimal performance. For over 10 years Jonathan has worked in systems administration with extensive experience in spearheading the management, design, development, and implementation of enterprise-wide systems/network solutions. Prior to Surge, Jonathan served as a tier 3 data engineer for Hunt Telecommunications. He specialized in managing SAN and virtualization infrastructures for both the company and several high-end clients. Jonathan also worked LITE (Louisiana Immersive Technologies Enterprise), a 3-D immersive visualization and high-performance computing resource center, hosting clients in commercial industry, government and university sectors. When he isn’t busy working at his desk or chasing his 4-month-old daughter, Jonathan explores the great outdoors almost any way he can. His favorite hobbies include: fishing, hunting, hiking/backpacking, kayaking, scuba diving and golf. Jonathan received a BS in Computer Science from the University of Louisiana.
Eric is a seasoned Consulting and Professional Services Executive experienced in information technology software systems. An organizational leader, Eric is skilled in all facets of system development from scope definition, plan design and development through implementation, installation and launch. Eric has worked in the technology and software sector of businesses such as AT&T, Schlumberger and GE Healthcare. With a knack for utilizing analytical skills, Eric translates complex concepts into logical solutions that exceed client objectives. Creatively balances client commitments with internal organizational improvements by continual review of the implementation lifecycle to optimize overall profitability. On top of all this, Eric is genuinely a happy-go-lucky guy with a positive attitude, voiceable opinion, and infectious character.